My TWC’s Self Care App provides account management experience to TWC subscribers and enables TWC to reduce support costs and increase revenues. Features include features including Billing and Payment, Troubleshooting, Activation, Upgrade/Buy Flow, EZ Connection and Equipment Activation, Talk to TWC, Live Chat, Virtual Agent, Account Management and VoiceZone : A softphone client where you can access your home phones from your mobile devices anywhere. •  100s of visual screens •  Work span of 7 years •  5 to 6 phases of development •  1 brand change, 2 colour scheme changes and 2 design changes •  Designed for both android and IOS mobile phones, iPad and tablet devices •  So many hours of discussions, wireframing, UX work, meetings, assetworks, guideline deliveries •  A great team work !!